The Imperial Hotel - Brighton

First Avenue, Brighton, United Kingdom, BN3 2GUshow map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  62 reviews
Overview

The Imperial Hotel enjoys a perfect location in the vicinity of a valley and gardens along with a museum and a gallery. The Imperial Hotel has been welcoming guests to its en-suite rooms since 1900.

Many Brighton sights, including Peace Statue are about 25 minutes' walk from the property. Guests can get to Brighton city center, which is 3 km away.

The Imperial Hotel offers a delightful view to its guests.

It will take 45 minutes by car to get to London Gatwick airport.

Rooms

Guests of The Imperial Hotel can make use of individual climate control, coffee/tea makers, a dressing room, a sitting area and a work desk. Some rooms have the sea view. The rooms offer a bathtub, a hairdryer and bath sheets supplied in the bathrooms.

Eat & Drink

Dishes of European cuisine are served in the refurbished restaurant. Serving a wide range of dishes, Chameleon Thai Restaurant and The Grill at Lansdowne Place can be reached within 5 minutes’ walk.

Services

There are such business facilities as a meeting room and a copier on the premises.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible on site (reservation might be needed) at GBP 10 per day.

Year renovated:   2011.  Number of rooms:   76.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

GBP 10 per day

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

TV

Flat-screen TV

Elevator

Lift

Sports activities

Billiard tables

Sports & Fitness

  • Billiard tables

Services

  • Housekeeping

Dining

  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Leisure/ TV room

Room features

  • Free Wi-Fi in rooms
  • Heating
  • Sitting area
  • Terrace
  • Tea and coffee facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
The Grill at Lansdowne PlaceThe Grill at Lansdowne Place1300 ftLansdowne Place Hotel
Chameleon Thai RestaurantChameleon Thai Restaurant1400 ft52 Lansdowne Place
Sam's of SevendialsSam's of Sevendials1900 ft1-3 Buckingham Place
igigi Cafeigigi Cafe1700 ft31a Western Rd Hove BN3 1AF
Ginger ManGinger Man2400 ft21A Norfolk Square
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The Royal PavilionThe Royal Pavilion1.1 mi
Royal Pavilion ShopRoyal Pavilion Shop1.2 mi
Preston ParkPreston Park1.5 mi
Noble AmusementsNoble Amusements1.3 mi
Brighton RacecourseBrighton Racecourse2.0 mi
Hove Museum & Art GalleryHove Museum & Art Gallery3700 ft
Brighton Museum & Art GalleryBrighton Museum & Art Gallery1.2 mi
The Brighton Toy and Model MuseumThe Brighton Toy and Model Museum1.2 mi
Sea Life Centre BrightonSea Life Centre Brighton1.9 mi
Brighton PierBrighton Pier1.3 miMadeira Drive, Brighton
Brighton BeachBrighton Beach1.4 mi BrightonEngland
KemptownKemptown2.9 miEast of Brighton Pier to Brighton Marina
Brighton MarinaBrighton Marina2.9 miWaterfront Brighton Marina
University of SussexUniversity of Sussex4.4 miSussex House Southern Ring Road
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Getting around
Airports
London Gatwick (LGW)22.8 mi
Chichester/Goodwood (QUG)26.0 mi
Train
Brighton railway station1.2 mi
Underground
West Croydon38.4 mi
Norwood Junction39.8 mi
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Reviews
6.8
Very goodBased on  62  reviews

Rating by category:

7.6
Location
7.8
Rooms
8.0
Service
7.8
Dining
  • 2.6
    Guest rating

    Please think twice about staying here

    General information: I have not had a good experience of this hotel and if this review only stops one person from making a booking I will be happy and it will show the hotel that not only the right thing to do would have been to deal appropriately with my complaint but actually decent customer service actually makes economic sense. I have felt completely powerless to get this resolved and have spent an inordinate amount of time trying to resolve with the hotel – let me explain. I booked this hotel as it was near to the beach and I was taking part in the National Beach Lifeguards Championships – a 3K race in the sea. At the time of my booking I also booked the breakfast. The website does not state the breakfast times and when I arrived at the hotel I learnt that on a weekend breakfast only starts at 8am and the chef would not arrive until 7.45am but that they could ask him to make my breakfast first. Initially I said yes to this as it seemed like the only option. When I returned from dinner I asked the receptionist to cancel the breakfast and that I would like a refund on it. I needed to be in the water at 8.45am so breakfast that is starting to made at 7.45am would be too late. My friends were also at the desk talking to the receptionist about their checkout. The receptionist said that she would cancel breakfast but that she was not authorised to refund money so I would need to talk to the manager in the morning. I met with the manager in the morning and repeated the story, he said there was still a note of someone requesting an early breakfast but I explained that I had cancelled it. He said that he was not authorised to offer a refund and that he would have to talk to his managers and I asked him to email me when it was done to confirm. 3 weeks and several emails later the hotel is refusing to issue the refund. I am utterly powerless to take any action as the amount of money (£8 I think) is relatively small but it is the principle that effectively they have taken my money for a service that they did not and could not provide. Some would define this as stealing money. This is my only recourse and as I said if they forfeit just one booking as a result of this review maybe they will learn that good customer service and returning what is owed to a customer works out more cost effective in the end.
    Service: Terrible customer service both during and after the stay.
    Dining: Breakfast has limited service times

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Highlights
7
Very goodBased on  62 reviews
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
London Gatwick (LGW)22.8 mi
Chichester/Goodwood (QUG)26.0 mi
Train
Brighton railway station1.2 mi
Underground
West Croydon38.4 mi
Norwood Junction39.8 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
2Guests1room
Cities nearby