The Imperial Hotel - Brighton50.82476, -0.165971
The Imperial Hotel enjoys a perfect location in the vicinity of a valley and gardens along with a museum and a gallery. The Imperial Hotel has been welcoming guests to its en-suite rooms since 1900.
Many Brighton sights, including Peace Statue are about 25 minutes' walk from the property. Guests can get to Brighton city center, which is 3 km away.
The Imperial Hotel offers a delightful view to its guests.
It will take 45 minutes by car to get to London Gatwick airport.
Guests of The Imperial Hotel can make use of individual climate control, coffee/tea makers, a dressing room, a sitting area and a work desk. Some rooms have the sea view. The rooms offer a bathtub, a hairdryer and bath sheets supplied in the bathrooms.
Eat & Drink
Dishes of European cuisine are served in the refurbished restaurant. Serving a wide range of dishes, Chameleon Thai Restaurant and The Grill at Lansdowne Place can be reached within 5 minutes’ walk.
There are such business facilities as a meeting room and a copier on the premises.
Wireless internet is available in the hotel rooms for free.
Private parking is possible on site (reservation might be needed) at GBP 10 per day.
Year renovated: 2011. Number of rooms: 76.
Free Wi-Fi in rooms
GBP 10 per day
Bar/ Lounge area
- Bar/ Lounge area
- Meeting/ Banquet facilities
Spa & Leisure
- Leisure/ TV room
- Free Wi-Fi in rooms
- Sitting area
- Dressing area
- Tea and coffee facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Carpeted floor
Rooms and availability
220 sq. feet
1 Double bed1 Double bed, 2 Single beds
In the Room
1 Single bed
Sleeping arrangements for 3 persons
In the Room
- City landmarks
Rating by category:
Please think twice about staying here
General information: I have not had a good experience of this hotel and if this review only stops one person from making a booking I will be happy and it will show the hotel that not only the right thing to do would have been to deal appropriately with my complaint but actually decent customer service actually makes economic sense. I have felt completely powerless to get this resolved and have spent an inordinate amount of time trying to resolve with the hotel – let me explain. I booked this hotel as it was near to the beach and I was taking part in the National Beach Lifeguards Championships – a 3K race in the sea. At the time of my booking I also booked the breakfast. The website does not state the breakfast times and when I arrived at the hotel I learnt that on a weekend breakfast only starts at 8am and the chef would not arrive until 7.45am but that they could ask him to make my breakfast first. Initially I said yes to this as it seemed like the only option. When I returned from dinner I asked the receptionist to cancel the breakfast and that I would like a refund on it. I needed to be in the water at 8.45am so breakfast that is starting to made at 7.45am would be too late. My friends were also at the desk talking to the receptionist about their checkout. The receptionist said that she would cancel breakfast but that she was not authorised to refund money so I would need to talk to the manager in the morning. I met with the manager in the morning and repeated the story, he said there was still a note of someone requesting an early breakfast but I explained that I had cancelled it. He said that he was not authorised to offer a refund and that he would have to talk to his managers and I asked him to email me when it was done to confirm. 3 weeks and several emails later the hotel is refusing to issue the refund. I am utterly powerless to take any action as the amount of money (£8 I think) is relatively small but it is the principle that effectively they have taken my money for a service that they did not and could not provide. Some would define this as stealing money. This is my only recourse and as I said if they forfeit just one booking as a result of this review maybe they will learn that good customer service and returning what is owed to a customer works out more cost effective in the end.
Service: Terrible customer service both during and after the stay.
Dining: Breakfast has limited service times